Unresolved issue with Justice & Team product

I want to acknowledge that Justice & Team has attempted to resolve this issue. However, the solution they're offering (a $269.49 store credit) isn't adequate considering I paid $269.49 for a catering service that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Justice & Team are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $125.82 Please contact our dedicated resolution team at support@Justice & Team.com with your preferred delivery date and time, referencing case number REF-ADC2AE7C. We truly value your business and appreciate the opportunity to make this right. Best regards, William Thompson Technical Support Director Justice & Team

ComplaintNest Administrator Note: We have reviewed this complaint against Justice & Team and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the meal delivery. ComplaintNest Support Team