Misleading advertising by Solicitor Partners

I want to acknowledge that Solicitor Partners has attempted to resolve this issue. However, the solution they're offering (a $308.30 store credit) isn't adequate considering I paid $308.30 for a specialty coffee that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Solicitor Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-6840F4A1). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Hall Client Relations Manager Solicitor Partners Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Solicitor Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on April 1, 2025 and have assigned it reference number REF-6840F4A1 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team