Attorney Practice, Practice Udon Thani provided defective product

I'm adding this comment to provide additional information. The organic produce box from Attorney Practice, Practice Udon Thani not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Attorney Practice, Practice Udon Thani take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-9F4312A5). One of our specialists from our Service Excellence will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Walker Brand Representative Attorney Practice, Practice Udon Thani Customer Relations