The Quality Bazaar Rennes refused to address issue

Just wanted to follow up on my complaint regarding The Quality Bazaar Rennes. I haven't heard anything back yet, and the fitness tracker I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of The Quality Bazaar Rennes, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-F71B523E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Anderson Senior Support Specialist The Quality Bazaar Rennes

ComplaintNest Administrator Update: We have received confirmation from The Quality Bazaar Rennes that they are actively working to resolve your complaint. Their representative, Charles Thomas, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team