Care Hospital failed to honor their commitment

I appreciate Care Hospital reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our installation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Care Hospital, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $237.52 to your original payment method 2. Added a $237.52 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-57D2108C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Patricia Wilson Senior Customer Representative Care Hospital

ComplaintNest Administrator Note: We have reviewed this complaint against Care Hospital and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the headphones. ComplaintNest Support Team