Warranty claim denied by Pure Culinary
Complaint Details
I want to report a serious concern with Pure Culinary's package that I purchased on August 11, 1979 from your Verlieville, Nebraska store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Monique P., but my issue remains unresolved.
Comments (2)
Casimir Bradtke
May 23, 2025 05:36Just wanted to follow up on my complaint regarding Pure Culinary. I haven't heard anything back yet, and the formal shoes I purchased is still not working correctly. Any assistance would be greatly appreciated.
Brenna Hilpert
May 14, 2025 05:34Dear customer, On behalf of Pure Culinary, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-E3DB3D2C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Jackson Customer Advocacy Manager Pure Culinary
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