Quality issues with Pure Culinary product

I wanted to update this complaint to mention that a representative from Pure Culinary called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at Pure Culinary, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $393.43 to your original payment method 2. Added a $393.43 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-809C21AB for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Avery Thomas Account Manager Pure Culinary