Refund refused by Land of Golden
Complaint Details
I purchased a software from Land of Golden on December 29, 2009. Shortly after using it, I experienced experienced long delays. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Waino J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Martin Mitchell
May 16, 2025 05:52It's now been 5 days since my initial complaint, and Land of Golden still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.
Brenna Hilpert
May 16, 2025 05:14Dear customer, On behalf of Land of Golden, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-A754755F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Martinez Client Relations Manager Land of Golden
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