Hidden fees discovered from DirectMart Albuquerque

Thank you for your response, but I'm still not satisfied with the resolution offered. The $257.39 refund only covers part of what I paid for the maintenance contract, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of DirectMart Albuquerque, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-F4D1F9E7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Lee Customer Service Manager DirectMart Albuquerque

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding DirectMart Albuquerque's formal shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at DirectMart Albuquerque and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team