Residence of Modern failed to honor their commitment

I'm updating my complaint because Residence of Modern finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Residence of Modern, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-BA28C7F6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Allen Customer Service Manager Residence of Modern

ComplaintNest Administrator Alert: We have noticed that Residence of Modern has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team