Quality issues with Food Treats Leicester product
Complaint Details
I purchased a membership from Food Treats Leicester on May 8, 2022. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Hiram E. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Dasia Grimes
May 25, 2025 06:04After speaking with Robert Jones from the Support Operations at Food Treats Leicester, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Brenna Hilpert
May 25, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Food Treats Leicester take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-B71DB38E). One of our specialists from our Product Support will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Martin Customer Experience Specialist Food Treats Leicester Customer Relations
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Status updateStatus changed to "Resolved"