Unresolved issue with Food Treats Leicester product
Complaint Details
I want to report a serious concern with Food Treats Leicester's equipment that I purchased on February 3, 2012 from your Lake Sarah, Alaska store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Sydney P., but my issue remains unresolved.
Comments (2)
Evert Hahn
May 16, 2025 06:07I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Food Treats Leicester has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.
Gabriela Pietsch
May 21, 2025 05:17Dear customer, On behalf of Food Treats Leicester, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-5AA69473) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Miller Customer Satisfaction Coordinator Food Treats Leicester
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