Counsel, Counsel & Partners Bradford provided defective product

After speaking with Karen Garcia from the Customer Retention at Counsel, Counsel & Partners Bradford, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Counsel, Counsel & Partners Bradford take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-2A232FCE). One of our specialists from our Executive Customer Care will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Garcia Support Team Lead Counsel, Counsel & Partners Bradford Customer Relations