False promises made by Defense Firm, Firm representative

I wanted to update this complaint to mention that a representative from Defense Firm, Firm called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Defense Firm, Firm are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $81.11 Please contact our dedicated resolution team at support@Defense Firm, Firm.com with your preferred delivery date and time, referencing case number REF-25DD30AE. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Anderson Resolution Center Director Defense Firm, Firm