Overcharged by Advance Minds of Excellence Corp. for service

An update to my situation: I've now spoken with three different representatives from Advance Minds of Excellence Corp., and each has given me conflicting information about how to resolve the issue with my jacket. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Advance Minds of Excellence Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $378.43 Please contact our dedicated resolution team at support@Advance Minds of Excellence Corp..com with your preferred delivery date and time, referencing case number REF-5EBE5626. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Miller Quality Assurance Director Advance Minds of Excellence Corp.

ComplaintNest Administrator Update: We have received confirmation from Advance Minds of Excellence Corp. that they are actively working to resolve your complaint. Their representative, Susan Robinson, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team