Warranty claim denied by Abode of Select

I'm updating my complaint because Abode of Select finally contacted me today. They've offered to replace the blender, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Abode of Select take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-B39F604B). One of our specialists from our Service Excellence will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Martin Customer Advocacy Manager Abode of Select Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Abode of Select and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the microwave. ComplaintNest Support Team