Warranty claim denied by Diagnostic Services Umm Al Quwain

I appreciate Diagnostic Services Umm Al Quwain reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.

Dear customer, On behalf of Diagnostic Services Umm Al Quwain, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-9398A81B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah King Customer Experience Specialist Diagnostic Services Umm Al Quwain

ComplaintNest Administrator Note: We have reviewed this complaint against Diagnostic Services Umm Al Quwain and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the laptop. ComplaintNest Support Team