Diagnostic Services Umm Al Quwain failed to honor their commitment

After speaking with Jordan White from the Client Satisfaction at Diagnostic Services Umm Al Quwain, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Diagnostic Services Umm Al Quwain take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-8C76ACF2). One of our specialists from our Resolution Center will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery King Customer Service Director Diagnostic Services Umm Al Quwain Customer Relations