Frustrated with Prime Shop Exchange's lack of response
Complaint Details
I am writing regarding order #ORD-9612-LIS-3274 placed with Prime Shop Exchange on May 23, 2012. I paid $647.35 for device, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ova A. and other representatives have not been helpful in resolving this matter.
Comments (2)
Kyler Davis
May 15, 2025 05:43I'm updating my complaint because Prime Shop Exchange finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User
May 19, 2025 05:21ComplaintNest Administrator Note: We have reviewed this complaint against Prime Shop Exchange and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"