Warranty claim denied by Super Mart Plus Group

Just wanted to follow up on my complaint regarding Super Mart Plus Group. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Super Mart Plus Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $445.33 to your original payment method 2. Added a $445.33 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-12423E21 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David White Support Team Lead Super Mart Plus Group