Billing dispute with Ultimate Craft

I want to acknowledge that Ultimate Craft has attempted to resolve this issue. However, the solution they're offering (a $456.42 store credit) isn't adequate considering I paid $456.42 for a television that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Ultimate Craft are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $256.96 Please contact our dedicated resolution team at support@Ultimate Craft.com with your preferred delivery date and time, referencing case number REF-09094F96. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Allen Customer Success Director Ultimate Craft