Misdiagnosis complaint against The Life Care Partners

After my initial complaint, The Life Care Partners contacted me to troubleshoot the television. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at The Life Care Partners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $478.44 Please contact our dedicated resolution team at support@The Life Care Partners.com with your preferred delivery date and time, referencing case number REF-316DF47E. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Davis Quality Assurance Director The Life Care Partners