Overcharged by Defense Services of Ethical Holdings for service

I wanted to update this complaint to mention that a representative from Defense Services of Ethical Holdings called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our installation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Defense Services of Ethical Holdings, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $463.49 to your original payment method 2. Added a $463.49 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-208E2E32 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Richard Smith Support Team Lead Defense Services of Ethical Holdings

ComplaintNest Administrator Note: We have reviewed this complaint against Defense Services of Ethical Holdings and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the catering service. ComplaintNest Support Team