Quality issues with Smart-Cloud Munich Inc. product

Thank you for your response, but I'm still not satisfied with the resolution offered. The $296.83 refund only covers part of what I paid for the delivery service, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our installation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Smart-Cloud Munich Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $436.33 to your original payment method 2. Added a $436.33 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-9EFA87E1 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Hayden Thompson Customer Advocacy Manager Smart-Cloud Munich Inc.

ComplaintNest Administrator Alert: We have noticed that Smart-Cloud Munich Inc. has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team