Software glitches with Fusion Soft product
Complaint Details
I'm writing to complain about the consultation I received from Fusion Soft. After paying $253.15 for tool, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Prudence I., but have not received a satisfactory resolution.
Comments (2)
Arvel Krajcik
Apr 26, 2025 05:34After my initial complaint, Fusion Soft contacted me to troubleshoot the subscription box. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jaime Perales
May 15, 2025 06:01Dear customer, On behalf of Fusion Soft, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-53A738BE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William King Support Team Lead Fusion Soft
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"