Hidden fees discovered from Fusion Soft
Complaint Details
I have been a loyal customer of Fusion Soft for several years. However, my recent experience has been extremely disappointing. I ordered accessory (order #ORD-9529-BGE-4062) on September 6, 2002, and have encountered has a manufacturing defect. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Cassidy Orn
May 23, 2025 05:22I've received an email from William Lewis at Fusion Soft offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The prepared meal was clearly defective from the start.
Henrik Fritsch
May 25, 2025 06:02ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Fusion Soft's meal delivery and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Fusion Soft and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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