Warranty claim denied by Engineering Professionals

After my initial complaint, Engineering Professionals contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Engineering Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-0F0DD05A). One of our specialists from our Customer Retention will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Moore Account Manager Engineering Professionals Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Engineering Professionals and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the t-shirt. ComplaintNest Support Team