StudyLab failed to honor their commitment
Complaint Details
I want to report a serious concern with StudyLab's unit that I purchased on October 3, 2002 from your Samberg, Iowa store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Jacinthe J., but my issue remains unresolved.
Comments (2)
Gerda Koss
May 11, 2025 05:33I'm updating my complaint because StudyLab finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Daniel Menard
May 25, 2025 05:55ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified StudyLab of this issue through multiple channels. They have acknowledged receipt of this complaint on April 2, 2025 and have assigned it reference number REF-79705D79 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"
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