False promises made by StudyLab representative

It's now been 9 days since my initial complaint, and StudyLab still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.

Dear valued customer, Thank you for bringing this matter to our attention. We at StudyLab take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-23264092). One of our specialists from our Client Relations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Rodriguez Senior Customer Representative StudyLab Customer Relations

ComplaintNest Administrator Alert: We have noticed that StudyLab has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team