StudyLab refused to address issue

After my initial complaint, StudyLab contacted me to troubleshoot the t-shirt. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at StudyLab are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $357.52 Please contact our dedicated resolution team at support@StudyLab.com with your preferred delivery date and time, referencing case number REF-08C3F0A7. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Miller Technical Support Director StudyLab

ComplaintNest Administrator Note: We have reviewed this complaint against StudyLab and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team