Refund refused by The Savory Cuisine

I'm updating my complaint because The Savory Cuisine finally contacted me today. They've offered to replace the t-shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at The Savory Cuisine are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $227.44 Please contact our dedicated resolution team at support@The Savory Cuisine.com with your preferred delivery date and time, referencing case number REF-07B95840. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Lee Customer Success Director The Savory Cuisine

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Savory Cuisine's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Savory Cuisine and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team