Unsatisfactory resolution from Practice Consultants Newcastle Inc.

Just wanted to follow up on my complaint regarding Practice Consultants Newcastle Inc.. I haven't heard anything back yet, and the catering service I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the prepared meal you purchased on May 18, 2025. At Practice Consultants Newcastle Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $23.30 2. A replacement prepared meal with an extended warranty 3. A store credit of $23.30 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C73FF6DC. We value your business and hope to restore your confidence in our company. Best regards, Alex Martinez Resolution Center Manager Practice Consultants Newcastle Inc.