Quality issues with Practice Consultants Newcastle Inc. product

I want to acknowledge that Practice Consultants Newcastle Inc. has attempted to resolve this issue. However, the solution they're offering (a $353.18 store credit) isn't adequate considering I paid $353.18 for a specialty coffee that never worked properly.

Dear valued customer, Thank you for your complaint regarding the subscription box you purchased on April 19, 2025. At Practice Consultants Newcastle Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $415.14 2. A replacement subscription box with an extended warranty 3. A store credit of $415.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FEAC4A1C. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth King Customer Success Manager Practice Consultants Newcastle Inc.