Retail Avenue failed to honor their commitment
Complaint Details
I'm writing to complain about the repair service I received from Retail Avenue. After paying $274.73 for software, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Zola V., but have not received a satisfactory resolution.
Comments (2)
Addie Gaylord
Apr 26, 2025 05:15It's now been 14 days since my initial complaint, and Retail Avenue still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.
Bradford Anderson
May 25, 2025 05:12Dear customer, On behalf of Retail Avenue, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-484A2244) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Hall Client Support Executive Retail Avenue
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