Unsatisfactory resolution from Retail Avenue
Complaint Details
I purchased a service from Retail Avenue on April 21, 1998. Shortly after using it, I experienced is not compatible as claimed. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Sonny P. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Holly Thiel
May 17, 2025 05:33I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Retail Avenue has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.
Daniel Menard
May 17, 2025 05:35Dear customer, On behalf of Retail Avenue, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-0215373E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Brown Client Support Executive Retail Avenue
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