Unresolved issue with Space & Partners Group product

Just wanted to follow up on my complaint regarding Space & Partners Group. I haven't heard anything back yet, and the mattress I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our maintenance contract. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Resolution Specialist at Space & Partners Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $498.13 to your original payment method 2. Added a $498.13 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-BC6249AC for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan Martin Resolution Specialist Space & Partners Group