Misleading advertising by Direct Emporium Inc.

After my initial complaint, Direct Emporium Inc. contacted me to troubleshoot the jacket. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Direct Emporium Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $334.16 Please contact our dedicated resolution team at support@Direct Emporium Inc..com with your preferred delivery date and time, referencing case number REF-673B0A8F. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Martin Consumer Affairs Director Direct Emporium Inc.