Poor customer service experience with Shoppe & Exchange Murcia
Complaint Details
I'm writing to complain about the installation service I received from Shoppe & Exchange Murcia. After paying $274.56 for membership, I found that it stopped working after two weeks. I've tried resolving this with your customer service team multiple times, including speaking with Cielo M., but have not received a satisfactory resolution.
Comments (2)
Glennie Bergnaum
May 18, 2025 05:31Just wanted to follow up on my complaint regarding Shoppe & Exchange Murcia. I haven't heard anything back yet, and the fitness tracker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Zachery Kerluke
May 22, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Shoppe & Exchange Murcia take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-FCC5B727). One of our specialists from our Client Relations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Miller Customer Service Manager Shoppe & Exchange Murcia Customer Relations
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