Overcharged by Rights, Rights & Advisors Kuala Lumpur for service

An update to my situation: I've now spoken with three different representatives from Rights, Rights & Advisors Kuala Lumpur, and each has given me conflicting information about how to resolve the issue with my meal kit. This is extremely frustrating.

Dear customer, On behalf of Rights, Rights & Advisors Kuala Lumpur, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-DD4E40CF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Harris Customer Service Manager Rights, Rights & Advisors Kuala Lumpur