Family Medical refused to address issue

I've received an email from Linda Moore at Family Medical offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The laptop was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Family Medical take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-50075D29). One of our specialists from our Customer Experience will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Hernandez Customer Service Manager Family Medical Customer Relations