Delayed delivery from Builders Company

Just wanted to follow up on my complaint regarding Builders Company. I haven't heard anything back yet, and the smart thermostat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at Builders Company are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $166.95 Please contact our dedicated resolution team at support@Builders Company.com with your preferred delivery date and time, referencing case number REF-D3B0CCB6. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Thompson Consumer Affairs Director Builders Company