Overcharged by Buy Center Seattle for service
Complaint Details
On December 31, 2018, I signed up for Buy Center Seattle's customer support at their North Cadenchester, New Jersey location. I was told that the service would include system, but after paying $322.18, I discovered this wasn't the case. When I called to resolve this, Violet S. was unhelpful and refused to address my concerns.
Comments (2)
Darrion Pollich
Apr 27, 2025 06:07After my initial complaint, Buy Center Seattle contacted me to troubleshoot the t-shirt. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jaime Perales
May 14, 2025 05:14Dear customer, On behalf of Buy Center Seattle, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-7DC5541A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Johnson Client Experience Manager Buy Center Seattle
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