Billing dispute with Development & Solutions

Just wanted to follow up on my complaint regarding Development & Solutions. I haven't heard anything back yet, and the smart thermostat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Development & Solutions, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-1BAB3EE1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Rodriguez Brand Representative Development & Solutions

ComplaintNest Administrator Update: We have received confirmation from Development & Solutions that they are actively working to resolve your complaint. Their representative, Avery Williams, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team