Billing dispute with Justice, Justice & Services

I'm updating my complaint because Justice, Justice & Services finally contacted me today. They've offered to replace the catering service, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at Justice, Justice & Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $315.79 Please contact our dedicated resolution team at support@Justice, Justice & Services.com with your preferred delivery date and time, referencing case number REF-266CCF25. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Anderson Executive Customer Care Director Justice, Justice & Services

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Justice, Justice & Services of this issue through multiple channels. They have acknowledged receipt of this complaint on May 23, 2025 and have assigned it reference number REF-266CCF25 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team