Poor customer service experience with Smart Goods Exchange
Complaint Details
I'm writing to complain about the consultation I received from Smart Goods Exchange. After paying $874.10 for device, I found that it found unauthorized charges. I've tried resolving this with your customer service team multiple times, including speaking with Georgiana G., but have not received a satisfactory resolution.
Comments (2)
Adonis Mante
Apr 29, 2025 05:19Thank you for your response, but I'm still not satisfied with the resolution offered. The $279.54 refund only covers part of what I paid for the expedited shipping, and I've had to spend additional money to fix the issues caused.
Jaime Perales
May 23, 2025 06:04ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Smart Goods Exchange of this issue through multiple channels. They have acknowledged receipt of this complaint on April 30, 2025 and have assigned it reference number REF-A754FC17 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"