Smart Goods Exchange refused to address issue

I'm adding this comment to provide additional information. The jacket from Smart Goods Exchange not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Smart Goods Exchange, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-D9A8C568) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Garcia Customer Experience Specialist Smart Goods Exchange

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Smart Goods Exchange of this issue through multiple channels. They have acknowledged receipt of this complaint on April 21, 2025 and have assigned it reference number REF-D9A8C568 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team