Architecture Builders failed to honor their commitment

I'm updating my complaint because Architecture Builders finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Architecture Builders, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-083AE7EA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Anderson Resolution Specialist Architecture Builders