False promises made by Development & Consultants Hougang representative
Complaint Details
I have been a loyal customer of Development & Consultants Hougang for several years. However, my recent experience has been extremely disappointing. I ordered product (order #ORD-4468-VUE-6046) on February 27, 2023, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Sonya Treutel
May 04, 2025 05:39I've received an email from Hayden Williams at Development & Consultants Hougang offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.
Bernard Arnaud
May 16, 2025 06:03Dear valued customer, Thank you for bringing this matter to our attention. We at Development & Consultants Hougang take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-2A174F99). One of our specialists from our Resolution Center will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Thompson Client Experience Manager Development & Consultants Hougang Customer Relations
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