Misleading advertising by Optimal Vitality Professionals
Complaint Details
I'm writing to complain about the consultation I received from Optimal Vitality Professionals. After paying $932.29 for device, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Aisha W., but have not received a satisfactory resolution.
Comments (2)

Miller Friesen
May 07, 2025 06:07I'm updating my complaint because Optimal Vitality Professionals finally contacted me today. They've offered to replace the television, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Henrik Fritsch
May 23, 2025 05:21Dear valued customer, Thank you for bringing this matter to our attention. We at Optimal Vitality Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-2F4E2FE0). One of our specialists from our Technical Support will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Clark Brand Representative Optimal Vitality Professionals Customer Relations
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Status updateStatus changed to "Resolved"
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