Misleading advertising by Optimal Vitality Professionals

Hospitals Verified Resolved Apr 03, 2025
Optimal Vitality Professionals | Albania | Miller Friesen

Complaint Details

I'm writing to complain about the consultation I received from Optimal Vitality Professionals. After paying $932.29 for device, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Aisha W., but have not received a satisfactory resolution.

663 views | 2 comments | Apr 03, 2025 01:52

Comments (2)

Miller Friesen

Miller Friesen

May 07, 2025 06:07

I'm updating my complaint because Optimal Vitality Professionals finally contacted me today. They've offered to replace the television, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Henrik Fritsch

Henrik Fritsch

May 23, 2025 05:21

Dear valued customer, Thank you for bringing this matter to our attention. We at Optimal Vitality Professionals take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-2F4E2FE0). One of our specialists from our Technical Support will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Clark Brand Representative Optimal Vitality Professionals Customer Relations

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Apr 03, 2025 Miller Friesen

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May 26, 2025 System

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Status changed to "Resolved"

May 26, 2025 System