Warranty claim denied by Land Ventures Kawasaki

An update to my situation: I've now spoken with three different representatives from Land Ventures Kawasaki, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.

Dear customer, On behalf of Land Ventures Kawasaki, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-4E4F8804) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Walker Support Team Lead Land Ventures Kawasaki